Please allow 48-72 business hours for a response from the Helpdesk.If submitting a ticket DO NOT include your password.
Here is a message that was sent out on April 6, 2013 in LDSJournal and on LDSJournal's Facebook page.
We were aware of this issue when we acquired the company's assets. Unfortunately, there isn't anything we can do to recover these images.
UPDATE: Okay, so many of you have noticed that Footnotes are back up and running. This bodes well because books can also be published after a long delay. However, there is some bad news we want to be very transparent about. After battling with 3Par/HP regarding a major hardware failure and then additional malfunction when it was "fixed", we have some photos associated with accounts that are not retrievable. This is NOT as bad as it sounds because ALL scripture references, afterthoughts, and journal entries are secured and protected. However, the photos were being handled differently based on a configuration that was originally set up and has since been changed.
So, what does this mean? Well, a couple of things. First, if you try to publish your book and you get an error, it is likely due to the fact that an image is either broken or missing. We are working on putting together a list of journal entries that were affected. Secondly, it means that you will likely need to re-add photos that are not appearing. We have kept the original name of the file, so that should help.
We are deeply sorry for this inconvenience. We worked tirelessly with 3Par/HP to solve this problem and have even worked with data recovery companies to reacquire images. Unfortunately, most of the images are damaged because of a configuration in the hardware. This "configuration" has since been fixed and will not be an issue moving forward. If you have any questions, we will do our best to answer them here. Again, our goal is to be as transparent as possible and we appreciate your patience and support over the years.